Pastors Edge Support and FAQs

Support

For help with Pastors Edge, contact the Touching Lives office at 770-982-0168 during normal business hours. You can also email us at info@touchinglives.org.

FAQs

Here are answers to some of our most frequently asked questions:

How long are Dr. Merritt’s sermons?

Pastor Merritt has a relatively fast pace when preaching. He typically delivers his messages in 30-40 minutes.

How are sermons and materials priced?

Individual messages are $8.00 each. Series are discounted for three or more sermons in a package. The maximum price for a series is $60.00, regardless of the number of messages included.

What is your refund policy?

All files are instantly provided as digital downloads. Because you immediately have access to your purchase, all sales are final. However, we want you to be satisfied with your purchase. If you downloaded a message that just didn’t “click” for you as you prepared to preach, please email us and allow us to provide you with a discount or credit toward a future purchase.

How do I open the ZIP archive with my sermon files in it?

Most newer computers, Windows or MacOS, will automatically decompress the ZIP file when you double-click on it. If for some reason you don’t have the software included in your computer to decompress the ZIP file, you can find it online at WinZip.com.

Will you edit or customize the sermon or graphics for me?

Sermons are provided in Microsoft Word (.doc) format so you can edit them as needed. When you purchase a sermon series, you’ll also get the high-resolution Photoshop master file for the series theme. This layered file can be used by a graphics professional to customize or create additional graphics for you. Pastors Edge and Touching Lives does not provide graphics or sermon customization services.

Can I use sermon themes or graphics on other promotional items like T-shirts?

Yes, the graphics are yours to use as you please to further the ministry of your church. Please note, however, that many graphics contain licensed or purchased artwork, and that you may not offer for sale any item(s) which contain Pastors Edge artwork.

What if a file I receive is corrupted or contains an error?

Please contact us immediately via email (info@touchinglives.org) or by phone (770-982-0168) and we will replace or correct the file as quickly as possible.

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