Pastors Edge Support and FAQs

Support

For help with Pastors Edge, contact the Touching Lives office at 770-982-0168 during normal business hours. You can also email us at info@touchinglives.org.

FAQs

Here are answers to some of our most frequently asked questions:

How long are Dr. Merritt’s sermons?

Pastor Merritt has a relatively fast pace when preaching. He typically delivers his messages in 30-40 minutes.

How are sermons and materials priced?

Individual messages are $8.00 each. Series are discounted for three or more sermons in a package. The maximum price for a series is $60.00, regardless of the number of messages included.

What is your refund policy?

All files are instantly provided as digital downloads. Because you immediately have access to your purchase, all sales are final. However, we want you to be satisfied with your purchase. If you downloaded a message that just didn’t “click” for you as you prepared to preach, please email us and allow us to provide you with a discount or credit toward a future purchase.

How do I open the ZIP archive with my sermon files in it?

Most newer computers, Windows or MacOS, will automatically decompress the ZIP file when you double-click on it. If for some reason you don’t have the software included in your computer to decompress the ZIP file, you can find it online at WinZip.com.

Will you edit or customize the sermon or graphics for me?

Sermons are provided in Microsoft Word (.doc) format so you can edit them as needed. When you purchase a sermon series, you’ll also get the high-resolution Photoshop master file for the series theme. This layered file can be used by a graphics professional to customize or create additional graphics for you. Pastors Edge and Touching Lives does not provide graphics or sermon customization services.

Can I use sermon themes or graphics on other promotional items like T-shirts?

Yes, the graphics are yours to use as you please to further the ministry of your church. Please note, however, that many graphics contain licensed or purchased artwork, and that you may not offer for sale any item(s) which contain Pastors Edge artwork.

What if a file I receive is corrupted or contains an error?

Please contact us immediately via email (info@touchinglives.org) or by phone (770-982-0168) and we will replace or correct the file as quickly as possible.

Recent Blog Posts from Pastors Edge

Encouraging note taking by your congregation will significantly improve their retention of the preaching. Often pastors concentrate on how dynamic the presentation of the teaching will be without as much regard to how they will help the congregation retain the information. But note taking is absolutely key to the sermon penetrating beyond the pews and […]

Stewardship is the root canal of sermon topics. Every pastor dreads it, yet know that it is necessary, even essential, to teach foundational truth regarding stewardship in our overly-materialistic culture. In recent months the topic has taken on significance in many churches as economic conditions weigh on congregations. Many pastors have been caught flat-footed with […]

Not every sermon is a “home run” that has the congregation high-fiving you on the way out the door and people streaming down the aisles to profess life-change. We all know this to be true, for a variety of reasons. Sometimes the preacher is not well-prepared, or other service elements might have gone flat before […]

Study and preparation are vital and they are important to being the preacher that God wants you to be.  But, let me tell you what is wrong with a lot of us.  We go to college, go to seminary, get educated, hang enough degrees on the wall to look like a thermometer, and then we […]

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When you are sad, call on John 14 When you don’t feel loved, call on Romans 8:38-39 When you have sinned, call on 1 John 1:8-9 When you are facing danger, call on Psalm 91 When people have failed you, call on Psalm 27 When God feel far from you, call on Psalm 139 When […]